Return & Cancellation (Refund) Policy

Effective date: September 25, 2025
Company: Scrollwell EduTech LLP (Teacher Foundry)
Address: 9th Floor, Biscomaun Bhawan, StartUp Hub, West Gandhi Maidan, Patna, Bihar 800001
Email: info@teacherfoundry.com

1. Scope — what this policy covers

Applies to:

  • Purchases of Teacher Foundry packages (Starter, Growth, Pro) and any custom services or add-ons ordered via teacherfoundry.com or a signed SOW.

  • Third-party items we buy on your behalf (domains, premium themes, plugins, hosting, paid integrations).

  • Requests for cancellation, partial refund, full refund or credit.

This policy does not cover: chargebacks you initiate with your bank (see section 11), disputes covered by a separate contract, or refunds for third-party providers that we do not control.

2. Key definitions (simple)

  • Purchase Date: date payment is successfully received.

  • Work Start Date: when Teacher Foundry takes substantive action on your project — uploading materials, configuring LMS, purchasing domains/plugins, creating design drafts, or other billable work.

  • Deliverable Handover / Acceptance: when you confirm in writing (email or signed acceptance) that a deliverable is accepted.

  • Net Refund: amount returned to you after deductions for work performed, non-refundable third-party costs, and payment processor fees.

3. Cancellation windows — the rules

  • Before work starts (standard rule): Full refund available if you cancel within 48 hours of Purchase Date and we have not started any billable work or bought any third-party goods. Processor fees may be deducted (see examples).

  • Starter (₹7,999): Refund window 7 days from Purchase Date if no deliverables were provided and Work Start Date has not occurred.

  • Growth (₹13,999): Refund window 7 days from Purchase Date if no deliverables were provided and Work Start Date has not occurred.

  • Pro (₹29,999): Refund window 14 days from Purchase Date if major custom work or integrations have not begun.

  • After work starts: Refunds are pro-rated and may be reduced by third-party non-refundable costs and payment processor fees. See section 5 for calculation method.

Notes:

  • Package windows above are default terms. A signed SOW may set different terms — the SOW controls if it’s explicit.

  • Acceptance in writing of final deliverables generally removes refund eligibility except in cases of proven non-performance or breach.

4. Non-refundable items

The following are non-refundable once purchased:

  • Domains, premium themes, paid plugins, third-party licenses and subscriptions bought on your behalf.

  • Non-recoverable costs charged by payment processors or banks.

  • Any third-party service subscriptions that expressly state “no refund” by the provider.

We will always show these items in the refund calculation and provide receipts where available.

5. How refunds are calculated (step-by-step)

When a refund is eligible but work has started, we calculate as follows:

  1. Start with the Gross Amount Paid (total amount you paid).

  2. Subtract payment processor fees (fees retained by Stripe/Razorpay/PayPal etc.). We will calculate these based on the processor’s rate at time of transaction (we show the calculation).

  3. Subtract non-refundable third-party costs we paid on your behalf (domain, plugins, hosting). We will provide receipts.

  4. Subtract fees for work performed (hours worked × agreed hourly rate or fixed milestone charges as stated in the proposal or SOW). We will show timesheets or work logs on request.

  5. Remaining amount = Net Refund. If remaining amount ≤ 0, no refund is due. If outstanding fees remain (work performed in excess of amounts paid), we will invoice you per the SOW.

We will always provide a written breakdown showing every deduction.

7. Refund methods and timelines

  • Approved refunds are returned to the original payment method whenever possible. If the original method is unavailable, we may offer store credit or bank transfer with your consent.

  • We acknowledge refund requests within 3 business days.

  • If approved, we will process the refund within 14 business days. Actual receipt time depends on the payment processor or bank (may be additional 3–10 business days).

  • Credits to Teacher Foundry account (when offered) are visible immediately and expire after 12 months unless otherwise stated.

8. How to request a refund or cancel

Email info@teacherfoundry.com with:

  • Subject: Refund / Cancellation Request

  • Your full name and account or order number

  • Purchase date and package name

  • Clear reason for cancellation or refund request

  • Any supporting documents or screenshots (if relevant)

We will reply within 3 business days with the status and next steps.

9. Disputes, chargebacks and communication

  • Contact us first. If possible, raise disputes to info@teacherfoundry.com before initiating chargebacks. We resolve most issues faster that way.

  • If you open a chargeback with your bank, we will investigate and provide evidence of work performed and signed acceptances where applicable. Reversed chargebacks can result in suspension of services and additional administrative fees.

  • If we find the chargeback was improper (work delivered per scope), we will contest it. If the contest succeeds, you remain liable for the original amount and related fees.

10. Special cases & corrections

  • Partial deliverables: If we delivered part of the project and you accept some deliverables but cancel the rest, we will calculate a prorated refund for the unfinished portion.

  • Third-party refunds: If a third party (registrar, plugin provider) issues a refund to us for an item purchased on your behalf, we will pass that amount to you after deducting any applicable fees.

  • Promotional purchases / discounts: If you used a promotional discount, refund calculations use the actual amount paid. Commissionable or partner discounts may affect credits and refund handling; we’ll state the effect in the refund breakdown.

11. When refunds are not available

  • Deliverables accepted in writing (email confirmation or signed acceptance) and functioning as specified are not eligible for refunds except for proven material breach.

  • Change requests or additional features requested after acceptance are outside refund scope and handled as new work.

  • Custom training, consulting hours already delivered and invoiced are not refundable once delivered.

12. If deductions exceed amounts paid

If our documented deductions (work cost + non-refundable purchases + processor fees) exceed the total paid:

  • You will receive no refund.

  • If the SOW or contract entitles Teacher Foundry to invoiced payment for additional work beyond what was prepaid, we will send an invoice with standard payment terms (usually due in 15 days). If there is no contractual basis to invoice more, there is no additional charge — simply no refund.

13. Recordkeeping and proof

We keep records of work performed and third-party receipts. For any refund request we will provide:

  • An itemized refund calculation, and

  • Supporting evidence (receipt for domain/plugin, work logs, milestone approvals) on request.

14. Change requests vs cancellations

If you want to change scope rather than cancel, ask us for a change order. We’ll provide:

  • A clear quote for additional work, and

  • Revised timeline and payment terms.
    Change orders avoid cancellation and often preserve value you’ve already paid for.

15. Governing law and dispute resolution

  • This policy forms part of your agreement with Scrollwell EduTech LLP and is governed by the laws of India.

  • Disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of courts in Patna, Bihar.

16. Contact & escalation

  • Refund or cancellation requests: info@teacherfoundry.com (subject: Refund / Cancellation Request)

  • If you are not satisfied with our response, escalate by replying to our acknowledgment email and include “Escalation — Refund” in the subject. We commit to a senior review within 7 business days.

17. Changes to this policy

We may update this policy to reflect operational or legal changes. The policy effective on your Purchase Date governs your purchase, unless a later change is required by law.